Skip to content
dummyticket.lk

Legal

Terms of service

What we issue, what it can and cannot be used for, and what each of us is responsible for. Written to be read, not to be skipped.

Updated 9 September 2026

1. Who these terms are with

DummyTicket.lk is a trading name of Cleverhub Private Limited, a company registered in Sri Lanka and based in Colombo, Sri Lanka. By sending a request through this website, or by asking us for a reservation on WhatsApp or by email, you agree to these terms. If you do not agree with them, please do not use the service.

2. What we provide

We issue unpaid travel reservations for documentation purposes. A flight reservation is a genuine hold in an airline system carrying a booking reference, also called a PNR. A hotel reservation is a genuine booking with a property. Both are delivered to you as a PDF.

A reservation is not a purchased ticket. It carries no ticket number, no fare has been paid, and it will expire on a date the airline or the hotel sets. We tell you that date when we deliver the document.

3. What it cannot be used for

A reservation cannot be used to travel. It will not let you check in, obtain a boarding pass or board an aircraft. Anyone who arrives at an airport intending to fly on one of our documents will be turned away, and that outcome is entirely their own responsibility.

You also agree not to:

  • alter, retouch or otherwise edit any document we send you;
  • present a reservation as a paid ticket, or state that a fare has been paid when it has not;
  • use a document to deceive any authority, employer, insurer or other person;
  • submit passenger names that do not belong to the people actually applying;
  • resell our documents or hold yourself out as us.

We will refuse or cancel any request we believe is intended for one of these purposes, and we may report serious cases to the relevant authority.

4. We are not advisers, and we do not decide anything

We are not a travel agency, not immigration consultants and not lawyers. Nothing on this website or in our messages is legal or immigration advice. We cannot influence, guarantee or predict the outcome of any visa application, border check or boarding decision. Those decisions belong to consulates, immigration officers and airlines alone.

Requirements change without notice and differ by mission and by applicant. The checklist or appointment letter you were given is the document that decides what you must submit. Please read it.

5. Your responsibilities

  • Accurate details. Give us given names and surnames exactly as printed in the passport, and the dates you actually intend to travel. A reservation issued from information you supplied incorrectly is not our error, though we will always try to help.
  • Check the document. Read the PDF when it arrives and look the reference up on the airline website before you rely on it. Tell us straight away if anything is wrong.
  • Lawful use. Use the document for the honest purpose you described to us.
  • Your own eligibility. Satisfy yourself that a reservation is what your checklist asks for.

6. Ordering and payment

Sending the request form is a request, not a contract, and it does not charge you anything. We reply to confirm the itinerary and the total, and the contract is formed when you accept that quote and pay. Payment is by bank transfer to a Sri Lankan account, or by a card payment link if you are paying from abroad.

Prices are shown per passenger in Sri Lankan rupees. USD figures on the site are indicative only and settle at your card provider’s rate on the day. Urgent delivery is LKR 1,000 extra and a multi-city itinerary is LKR 500 for each sector beyond the first two. We may change our prices at any time, but never after we have quoted you.

7. Delivery

We aim to deliver within one to six hours of payment during support hours, which are 8:00 AM – 10:00 PM (Sri Lanka time), 7 days. Urgent delivery targets one hour. These are targets based on how the service normally runs, not guarantees; airline systems, payment confirmation and public holidays can all delay an issue. If we cannot meet a deadline you have told us about, we will say so before taking payment.

8. Changes and validity

Airline holds are short and their length is set by the carrier, not by us. A visa ticket includes up to two free date or route changes within 30 days of issue; the other products include one. Send the new details with your reference and we will reissue. Further changes, or changes after 30 days, are treated as a new order.

9. Refunds

Refunds are governed by our refund policy, which forms part of these terms. In short: nothing has been charged before we confirm, a request can be cancelled free of charge at any point before the document is issued, and the fee is not refundable once the document has been delivered because the work is then complete.

10. Liability

We are liable for delivering what you paid for: a genuine, verifiable reservation matching the details you gave us. If we fail to do that, we will reissue the document or refund the fee.

To the extent the law allows, our total liability for any claim connected with the service is limited to the amount you paid us for the order in question. We are not liable for visa refusals, application fees, denied boarding, missed appointments, rebooked flights, lost accommodation deposits, loss of earnings or any other indirect or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud.

11. Third parties

Airlines, hotels and reservation systems are independent of us. They control availability, hold durations and their own booking pages, and they can cancel or change a reservation without notice. Where that happens we will reissue at no cost if the booking is still within the free change window described above.

12. This website

The design, text and code of this site belong to Cleverhub Private Limited. You may read, print and share pages for your own use. Please do not copy the site or its content for a competing service. We may change or withdraw any part of the site at any time.

13. Governing law

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and the courts of Colombo have exclusive jurisdiction over any dispute arising from them.

14. Changes to these terms

We may update these terms. The version published on this page when you place an order is the version that applies to it, so the date at the top matters.

15. Contact

Write to dummyticket@cleverhub.lk or message +94 77 793 6904 on WhatsApp. Our privacy policy explains what we do with the details you send.